My son and I are big XBOX fans.  We bought the original XBOX console sometime in early 2003.  It got quite a bit of use through the beginning of 2007 when we were disappointed there were hardly any new games coming out for it.  Finally in July of 2007 we talked Lanie's Mom into getting us a 360 Elite as a combined birthday present for me and Colton.  We got a few games and have been adding to the collection ever since.  We were stuck on Halo 3 for a while along with Guitar Hero III and Rock Band.  Ever since Call of Duty 4 came out I have had a hard time going back to those games.  Before playing on-line, I spent a few ours beating the game on veteran.  Some of the levels were quite challenging, especially Mile High Club, 60 seconds isn't very much time to get to the end of the level.

All was great in 360 land until the end of March 2008.  My Call of Duty 4 started freezing up.  It didn't matter if I played on line or in single player.  I tried some older games and had no issues so I thought it might be the disc.  After buying a used disc, I found out it wasn't that either.  Finally I got the dreaded "Red Ring of Death" - Ugh!

I called the 1-800-4MY-XBOX and went through the steps so they could send me the "coffin" that I would use to pack it up and send it back.  All went well with the process right up until the 17th of April.  That is the day I got a notification my console was being shipped back.  I checked the UPS site and saw the familiar message "Billing information has been sent to UPS. Check site later for updated shipment status or contact shipper for more details."  OK, no problem I will give it over the weekend to get updated.  I check back on Monday the 21st and it still says the same things.  After repeated (at least 6 or 7) calls to support and them telling me things like, "Call UPS, they can tell you where it is." or "A supervisor will call back and let you know where your XBOX is."  I finally got upset on the 28th - 11 days after they said it was on the way and said, "If you can't find it ship me a new one, I am tired of waiting."  I was able to talk to a supervisor and they said they would send me a new one, gave me a new tracking number and all.

I checked the UPS site this morning and it said it was out for delivery - Woo Hoo!  I could hardly believe it.  I got home and opened the box - ARE YOU KIDDING ME?  They sent me a junky white box - I had the nice looking black elite with HDMI.  Another call to XBOX Service and another promise of them calling me back tomorrow.  They just can't get it right!  They are sending me another 'coffin', I told them I am holding this one hostage until I get my new console.  What a joke!